Dear Florence cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.
We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services. Discontinue using the website or any of our services if you do not agree.
What type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address, telephone number); payment details (including account number, sort code and account name), comments, feedback, reviews, and recommendations. We also collect photographs.
How do we collect such information
Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.
We also may collect information which you provide us voluntarily. For example, we collect the Personal Information you complete on the contact form on the website or if you send a direct email. Data may also be taken during face to face meetings. This will be names, contact telephone number, email address and at a later date, bank details for the purpose of refunding the deposit if applicable.
Data may also be used on bespoke signs, blackboards, table plans, place names and seen in photographs of these items.
Why do we collect such information
We collect Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our clients with ongoing customer assistance, quotations and to complete the booking process.
To use for promotional activities on social media sites such as Instagram and Facebook.
To comply with any applicable laws and regulations.
How do we store, use, share and disclose information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Other than data we are legally obliged to keep for longer periods, for example as regards taxation legislation, we will retain any data you submit to us for a period of one year. This includes e-mail correspondence. This does not include data shown on photographs on social media platforms and our website content which will remain with your consent until a point at which you request we remove it.. We take the security of your data very seriously. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the GDPR and any other applicable legislation.
How do we communicate with our site visitors/clients?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to collect fees or monies owed, to ask for reviews or ask for professional photographs. For these purposes we may contact you via email, telephone, text messages, FB chat,Whatsapp, Instagram and postal mail.
How to withdraw consent
If you don’t want us to process your data anymore, please contact us at or send us mail to Dear Florence, 12 Wine Street, Llantwit Major, CF61 1RZ.
f you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to Dear Florence, 12 Wine Street, Llantwit Major, CF61 1RZ.